Expedited Delivery (within 7 business days) dependent upon the size and weight of the package. Taxes are calculated based on delivery location and will display at checkout.

Will I get a tracking number for my shipment -

Yes for the majority of our items, once your order ships out of our shop you will receive an email which includes your tracking number. Some smaller items will be shipped via Canada Post regular mail and will not have a tracking number.  If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly.

What if I am not home when Canada Post attempts to deliver my package?

If you are not home and Canada Post cannot deliver your parcel to your community mail-box, Canada Post will leave you a postcard which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet your package will be returned to us.

What if my package is returned to you?

When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).

United States Customers

When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of engravingreimagined.ca